Young people’s behaviour is no longer technology-driven, but reflects how this technology has been internalised and now drives a new participatory culture which impacts across all generations and demographics online.
That is the findings of a new report Serving the Digital Generation Innovation for a new breed of customers
Whereas the digital generation wants,Communication to be free,to be able to express identity and content and move seamlessly between media,this conflicts with Telecom operators whowant to connect calls and lines,to control as much as possible,to minimize capital investment and take a long time in developing new products and services
via Norman Lewis
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