The petty politics of every day relationships are exacerbated on the social web because we are making very limited assessments of people based on their written words. People seem quicker to judge, and harsher in their reactions without thinking about the real live human beings behind those little icons.
The words of Jon Buscall and I feel some truth in what he says.
It's all down to the ease of communication.Instant communication hidden behind the typeface means it is so much easier to react without thought,and to say things that we wouldn't say face to face or by telephone.
For me,email was the start of this.Just consider how many emails you have sent,which with retrospect you should have put in the delete box.